CNAME record is not getting verified [Cloudflare Support]

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Problem statement:

I have added Mail250’s CNAME record to my domain in Cloudflare. However, that is not getting verified.

Solution:

First, check your CNAME records are proxied or not.

If the CNAME is proxied you would need to unproxy it by switching to the cloud :grey:.

You just need to click in the orange :orange: cloud to switch to the cloud :grey:.

Note: The CNAME must be grey cloud :grey:, not :orange:. If the cloud doesn’t appear, it’s also fine.

Why?

When a CNAME record is orange clouded Cloudflare basically treats it like an A record AND Cloudflare obfuscates the origin and just returns the IP address. As a result, if you do a DNS query for CNAME with an orange clouded record you won’t see it (but an A record query will return the destination IP).

For services like Mail250, that are looking to validate with a specific value obfuscation = bad. So to prevent this you’ll want to make sure the record is :grey: not :orange:.

Refer to the below image:

cloudflare dns cname

 

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